Refund policy
Refund & Return Policy
Last Updated: September 24, 2026
We want you to be completely happy with your purchase. If for any reason you're not satisfied, please review our return and refund policy below.
1. Return Window
You may request a return or exchange within 30 days of the delivery date. Unfortunately, we are unable to process returns after this period.
2. Condition of Items
To be eligible for a return, items must meet the following conditions:
- Unworn, unwashed, and free of perfume or deodorant residue
- All original tags and labels still attached
- In original packaging (if applicable)
- Free of damage, stains, or signs of wear
3. Non-Returnable Items (Final Sale)
The following items cannot be returned or exchanged, unless defective:
- Underwear and swimwear (for hygiene reasons)
- Items marked "Final Sale" or "Clearance"
- Worn accessories (e.g., earrings)
- Gift cards
4. Return Process
- Visit the "Returns & Exchanges" section on our website, or contact our customer service team at [email] to start a return
- Provide your order number and reason for the return
- Carefully repack the item(s) with the original invoice/packing slip
- Attach the provided return shipping label and send the package to our returns address
5. Return Shipping Costs
- If the return is due to our error (wrong item shipped, defective product): we cover all shipping costs
- If the return is due to customer preference (wrong size, changed mind, etc.): the customer is responsible for return shipping costs, which may be deducted from the refund unless a free-returns promotion applies
6. Refunds
- Once we receive and inspect your returned item (typically within 3–5 business days), we'll send you a confirmation email
- Refunds will be issued to your original payment method within 5–10 business days, depending on your bank or card issuer
- Original shipping fees are non-refundable, except in cases of our error
7. Exchanges
If you'd like to exchange an item for a different size or color, please specify this in your return request. If the desired item is out of stock, we will issue a refund instead of an exchange.
8. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us within 7 days of delivery with photos of the item. We'll arrange a free replacement or return at no cost to you.
9. Contact Us
For any questions about returns or refunds, please reach out:
- 📧 Email: info@vireonllc.com
- 📞 Phone: +1 606-244-1995